Understanding Our Refund Policy
At Dozain.com, we strive to provide a secure and reliable platform for buying and selling domains. Our policies are designed to protect both buyers and sellers, ensuring a smooth and trustworthy transaction process. However, it’s essential to understand our refund policy before making any transactions on our platform.
Refunds Once Payment is Made
Once a payment is made on Dozain.com, it is considered final and non-refundable. This policy ensures the integrity of our marketplace and encourages genuine transactions between buyers and sellers. Here’s how the process works:
1. Payment and Escrow
When you purchase a domain on Dozain.com, your payment is securely held in an escrow account. This ensures that the funds are safe and will only be released once the transaction is completed.
2. Seller Transfer Process
After the payment is confirmed, the seller is responsible for transferring the domain to Dozain.com. We act as an intermediary to ensure the domain transfer is completed accurately and securely.
3. Transfer Details to Buyer
Once Dozain.com receives the domain from the seller, we will provide you with the domain transfer details. This ensures that you receive the domain you paid for in a timely and secure manner.
Exceptions to the No Refund Policy
While our general policy is that there are no refunds once a payment is made, we understand that exceptional circumstances can arise. To address these, we have specific conditions under which a refund may be considered:
Seller Fails to Transfer Domain
If the seller fails to transfer the domain to Dozain.com within 15 business days from the date of payment, we will initiate a refund. The refund process is as follows:
- Deduction of Charges: The refund will be processed after deducting payment gateway fees and other applicable charges.
- No Questions Asked: The refund will be issued without any additional questions or delays to ensure your funds are returned promptly.
Steps to Request a Refund
If you are eligible for a refund due to the seller’s failure to transfer the domain within the stipulated time, please follow these steps:
- Contact Support: Email our support team at info@dozain.com with your transaction details and payment confirmation.
- Verification: Our team will verify the transaction and the delay in the domain transfer.
- Refund Processing: Once verified, we will process your refund, deducting any applicable charges, and notify you of the completion.
Important Notes
- Refund Timing: Refunds may take 5-10 business days to process, depending on the payment gateway and bank processing times.
- Charges Deduction: Payment gateway fees and other charges are non-refundable and will be deducted from the total refund amount.
Contact Us
For any questions or support, visit our Help Center or contact our support team at info@dozain.com.
Contact Us
Have more questions about Dozain DAO? Feel free to reach out to us:
- Email: info@dozain.com
- Community Forum: Join our discussions on the Dozain Forum.
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Final Note
Our refund policy is designed to ensure fairness and transparency for all parties involved. By adhering to this policy, we aim to maintain the integrity of Dozain.com as a trusted platform for buying and selling domains. We appreciate your understanding and cooperation.
